Cagwin & Dorward

Operations Manager

Job Locations US-CA-Novato
Category
Landscape Maintenance Account Manager
Hiring Manager
Ron Macler
Salary Range
DOE

Overview

How would you like to be a part of a company that treats employees with dignity and respect? Cagwin and Dorward is a landscaping contractor that has built a culture around our values, collaboration and teamwork. We are a dynamic company that provides career opportunities combined with learning and growth. If you are looking for a long-term career, Cagwin might be the place for you!

                                               

Cagwin & Dorward is a full service landscape provider specializing in landscape maintenance, landscape construction, water management, and tree care for commercial, municipal and residential customers. From 15 local service centers, we serve the greater San Francisco Bay Area from Santa Rosa in the north, to Monterey in the south and east to Sacramento.

  

We value learning, respect, integrity, commitment, accountability, leadership, honor, courage and results.

 

Operations Manager Agenda:

 

Establishes an environment and foundation aimed at future sales growth, evaluates and  assesses market trends and uses this information to enhance sales and service.  Executes the vision for the region, develops and adheres to a business plan to attain this vision, maintains accurate forecasting and clear management communication.  Candidate must be able to provide leadership, direction, and goals for multiple branches within the region.  Responsible for client satisfaction, company profitability, oversight and management of daily operations of multiple branches.  Creates plans and directs strategies to improve efficiency of current operational systems and reduce operating cost for profit optimization.  Interacts with  upper management and owners on the ongoing bases. Fast pace and progressive company with opportunity for advancement, we are looking for a person with an entrepreneurial mindset that can work hand in hand with a small team, supporting us in our efforts to accomplish our ambitious goals.

 

Responsibilities

Responsible for ensuring complete customer ""delight"" and specifically as it pertains to quality, responsiveness, communications, proactiveness and value for an assigned geographic area. The Operations Manager possesses and utilizes the strength, character and leadership skills necessary to inspire fellow employees to strive for top quality and efficient performance.

 

  • In charge of ensuring field operations are profitable and work is satisfactory to customer. Responsible for supervising the activities of Account Managers & Specialists in assigned area.
  • Work well with others in a team environment and is helpful and courteous to customers.
  • Review quality standards, make recommendations, and assist in correcting deficiencies.
  • Coordinate with the Sales Representatives the promotion and solicitation of new work.
  • Assist in recruiting, interviewing, and evaluating potential management trainees.
  • Conduct evaluations of Account Managers and Specialists under his/her direction.
  • Train personnel in efficient time management, on and off the job. Able to pass the requirements of Account Manager.
  • Assign and coordinate maintenance personnel to perform Construction Establishment maintenance. Ensure all maintenance operations such as pre-emergent weed control, inspections and reports, and final acceptance are timely. Budgets will be reviewed for comparison of estimate and actual production along with recommendations for future bidding.
  • Responsible for collection of delinquent receivables over 60 days as described in the collection procedure.
  • Account information: Responsible for coordination, follow up and timely presentation necessary to sell, maintain or service accounts. Information is to be obtained through the use of established company sales interview techniques.

Qualifications

If you have a high sense of urgency, are proactive, customer-centric, professional and do what you say you’re going to do, we’d like to talk with you!

  • Possess and utilize good interpersonal skills with the ability to effectively communicate with customers, employees and your manager.
  • Must be able to read and write English.
  • Must possess a valid California drivers’ license with a driving record acceptable to the Company's insurance carrier.
  • Bachelor's degree in the Agricultural Sciences or 30 semester units of agricultural related courses and two years technical experience or equivalent field experience and customer communication skills.
  • Benefit Package:

    • Health insurance
    • Paid holidays
    • Paid vacation
    • 401(k) plan

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